{"id":4421,"date":"2024-09-29T16:42:11","date_gmt":"2024-09-29T14:42:11","guid":{"rendered":"https:\/\/flexijeteast.com\/support\/"},"modified":"2024-09-29T17:56:51","modified_gmt":"2024-09-29T15:56:51","slug":"support","status":"publish","type":"page","link":"https:\/\/flexijeteast.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4421\" class=\"elementor elementor-4421 elementor-4192\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-vul3zfk elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"vul3zfk\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2511051\" data-id=\"2511051\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80a6da6 elementor-widget elementor-widget-heading\" data-id=\"80a6da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why should I have a Service Agreement? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e32893 elementor-widget elementor-widget-text-editor\" data-id=\"2e32893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Flexijet 3D is a precision instrument which will provide you with many years of faultless and highly accurate measurements. Flexijet 3D is a mobile measuring system and will be used in many varying environments such as dusty construction sites, temperature variations and extreme temperatures, Impacts, vibrations, and mechanical wear during transport and use. Though the heavy duty &#8216;Pro Case&#8217; that comes with the Flexijet 3D is one of the best that money can buy, it will unavoidably be subject to some rough handling. To ensure the accuracy and operation of your Flexijet system is of the highest standard, we highly recommend that when you purchase a Flexijet 3D system, that you also consider the purchase of the Service Contract.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6cf8e85 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"6cf8e85\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1069e7d\" data-id=\"1069e7d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50e36a5 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"50e36a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-keyboard\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h480c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm8 336c0 4.411-3.589 8-8 8H48c-4.411 0-8-3.589-8-8V112c0-4.411 3.589-8 8-8h480c4.411 0 8 3.589 8 8v288zM170 270v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm-336 82v-28c0-6.627-5.373-12-12-12H82c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm384 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zM122 188v-28c0-6.627-5.373-12-12-12H82c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm96 0v-28c0-6.627-5.373-12-12-12h-28c-6.627 0-12 5.373-12 12v28c0 6.627 5.373 12 12 12h28c6.627 0 12-5.373 12-12zm-98 158v-16c0-6.627-5.373-12-12-12H180c-6.627 0-12 5.373-12 12v16c0 6.627 5.373 12 12 12h216c6.627 0 12-5.373 12-12z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAnnual accuracy check  calibration.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tA regular hardware service is important to maintain the performance and life of your Flexijet device. As each Flexijet system comprises of highly sensitive measuring technology, we recommend that an annual calibration check be undertaken to prevent any variations in measurements. Small dirt particles can penetrate the housing and may damage the equipment over time. As part of the annual maintenance agreement, the measuring head is checked for accuracy. In order for this process to be undertaken, only the measuring head is returned to Flexijet GmbH in Germany where the calibration check is undertaken. We do not need the tripod, your laptop or any of the accessories. In some circumstances, the measuring head may need to be returned to Flexijet Germany for factory calibration. No need to send the tripod, your laptop or any of the accessories. Once the device has been inspected, if the repair is expected to take longer than anticipated, we will provide you with a loaner device so you can continue your work without interruption.       \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ea06cf\" data-id=\"3ea06cf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a94040 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6a94040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-battery-quarter\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M544 160v64h32v64h-32v64H64V160h480m16-64H48c-26.51 0-48 21.49-48 48v224c0 26.51 21.49 48 48 48h512c26.51 0 48-21.49 48-48v-16h8c13.255 0 24-10.745 24-24V184c0-13.255-10.745-24-24-24h-8v-16c0-26.51-21.49-48-48-48zm-336 96H96v128h128V192z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBattery replacement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe Flexijet 3D device comes with an internal rechargeable battery system that drives the servo motor within the measuring head. With the regular discharging and re-charging of the Flexijet measuring head, the internal battery capacity gradually decreases over time. As part of the calibration check described above, the internal battery pack is also checked which ensures maximum battery life during site measurements. Under normal circumstances, the battery will only need to be replaced after 2-3 years of operation.    \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb3491a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"cb3491a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8b545c9\" data-id=\"8b545c9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78c450d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"78c450d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSoftware updates \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFlexijet prides itself in working closely with its customers and is constantly improving the software capabilities and features to meet the needs of our end users. A Service contract enables our users to always have access to new and improved FlexiCAD functions throughout the year through built in software downloads and firmware updates for the measuring head. Whenever you launch the FlexiCAD software, it automatically checks for any new updates (internet connection required) and immediate access is available to users with an active Service contract.   \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0dfab01\" data-id=\"0dfab01\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bce3dd elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1bce3dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.6 304c-28.7 0-42.5 16-89.6 16-47.1 0-60.8-16-89.6-16C60.2 304 0 364.2 0 438.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-25.6c0-74.2-60.2-134.4-134.4-134.4zM400 464H48v-25.6c0-47.6 38.8-86.4 86.4-86.4 14.6 0 38.3 16 89.6 16 51.7 0 74.9-16 89.6-16 47.6 0 86.4 38.8 86.4 86.4V464zM224 288c79.5 0 144-64.5 144-144S303.5 0 224 0 80 64.5 80 144s64.5 144 144 144zm0-240c52.9 0 96 43.1 96 96s-43.1 96-96 96-96-43.1-96-96 43.1-96 96-96z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDirect technical support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tBeing a Service contract customer, you have direct contact with our support team. Team Viewer software is integrated into the Flexijet software which enables us to gain access to your laptop and guide you through any problems you may encounter. Naturally we are also accessible by phone, Zoom, Skype, Teams or email. <br>The duration of the service contract is one year and it can be renewed annually.   \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why should I have a Service Agreement? The Flexijet 3D is a precision instrument which will provide you with many years of faultless and highly accurate measurements. Flexijet 3D is a mobile measuring system and will be used in many varying environments such as dusty construction sites, temperature variations and extreme temperatures, Impacts, vibrations, and mechanical wear during transport and use. Though the heavy duty &#8216;Pro Case&#8217; that comes with the Flexijet 3D is one of the best that money can buy, it will unavoidably be subject to some rough handling. To ensure the accuracy and operation of your Flexijet system is of the highest standard, we highly recommend that when you purchase a Flexijet 3D system, that you also consider the purchase of the Service Contract. Annual accuracy check calibration. A regular hardware service is important to maintain the performance and life of your Flexijet device. As each Flexijet system comprises of highly sensitive measuring technology, we recommend that an annual calibration check be undertaken to prevent any variations in measurements. Small dirt particles can penetrate the housing and may damage the equipment over time. As part of the annual maintenance agreement, the measuring head is checked for accuracy. In order for this process to be undertaken, only the measuring head is returned to Flexijet GmbH in Germany where the calibration check is undertaken. We do not need the tripod, your laptop or any of the accessories. In some circumstances, the measuring head may need to be returned to Flexijet Germany for factory calibration. No need to send the tripod, your laptop or any of the accessories. Once the device has been inspected, if the repair is expected to take longer than anticipated, we will provide you with a loaner device so you can continue your work without interruption. Battery replacement The Flexijet 3D device comes with an internal rechargeable battery system that drives the servo motor within the measuring head. With the regular discharging and re-charging of the Flexijet measuring head, the internal battery capacity gradually decreases over time. As part of the calibration check described above, the internal battery pack is also checked which ensures maximum battery life during site measurements. Under normal circumstances, the battery will only need to be replaced after 2-3 years of operation. Software updates Flexijet prides itself in working closely with its customers and is constantly improving the software capabilities and features to meet the needs of our end users. A Service contract enables our users to always have access to new and improved FlexiCAD functions throughout the year through built in software downloads and firmware updates for the measuring head. Whenever you launch the FlexiCAD software, it automatically checks for any new updates (internet connection required) and immediate access is available to users with an active Service contract. Direct technical support Being a Service contract customer, you have direct contact with our support team. Team Viewer software is integrated into the Flexijet software which enables us to gain access to your laptop and guide you through any problems you may encounter. Naturally we are also accessible by phone, Zoom, Skype, Teams or email. The duration of the service contract is one year and it can be renewed annually.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4421","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - FlexijetEast<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flexijeteast.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - FlexijetEast\" \/>\n<meta property=\"og:description\" content=\"Why should I have a Service Agreement? The Flexijet 3D is a precision instrument which will provide you with many years of faultless and highly accurate measurements. Flexijet 3D is a mobile measuring system and will be used in many varying environments such as dusty construction sites, temperature variations and extreme temperatures, Impacts, vibrations, and mechanical wear during transport and use. Though the heavy duty &#8216;Pro Case&#8217; that comes with the Flexijet 3D is one of the best that money can buy, it will unavoidably be subject to some rough handling. To ensure the accuracy and operation of your Flexijet system is of the highest standard, we highly recommend that when you purchase a Flexijet 3D system, that you also consider the purchase of the Service Contract. Annual accuracy check calibration. A regular hardware service is important to maintain the performance and life of your Flexijet device. As each Flexijet system comprises of highly sensitive measuring technology, we recommend that an annual calibration check be undertaken to prevent any variations in measurements. Small dirt particles can penetrate the housing and may damage the equipment over time. As part of the annual maintenance agreement, the measuring head is checked for accuracy. In order for this process to be undertaken, only the measuring head is returned to Flexijet GmbH in Germany where the calibration check is undertaken. We do not need the tripod, your laptop or any of the accessories. In some circumstances, the measuring head may need to be returned to Flexijet Germany for factory calibration. No need to send the tripod, your laptop or any of the accessories. Once the device has been inspected, if the repair is expected to take longer than anticipated, we will provide you with a loaner device so you can continue your work without interruption. Battery replacement The Flexijet 3D device comes with an internal rechargeable battery system that drives the servo motor within the measuring head. With the regular discharging and re-charging of the Flexijet measuring head, the internal battery capacity gradually decreases over time. As part of the calibration check described above, the internal battery pack is also checked which ensures maximum battery life during site measurements. Under normal circumstances, the battery will only need to be replaced after 2-3 years of operation. Software updates Flexijet prides itself in working closely with its customers and is constantly improving the software capabilities and features to meet the needs of our end users. A Service contract enables our users to always have access to new and improved FlexiCAD functions throughout the year through built in software downloads and firmware updates for the measuring head. Whenever you launch the FlexiCAD software, it automatically checks for any new updates (internet connection required) and immediate access is available to users with an active Service contract. Direct technical support Being a Service contract customer, you have direct contact with our support team. Team Viewer software is integrated into the Flexijet software which enables us to gain access to your laptop and guide you through any problems you may encounter. Naturally we are also accessible by phone, Zoom, Skype, Teams or email. The duration of the service contract is one year and it can be renewed annually.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/flexijeteast.com\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"FlexijetEast\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-29T15:56:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/support\\\/\",\"name\":\"Support - FlexijetEast\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#website\"},\"datePublished\":\"2024-09-29T14:42:11+00:00\",\"dateModified\":\"2024-09-29T15:56:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/flexijeteast.com\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Homepage\",\"item\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/\",\"name\":\"FlexijetEast\",\"description\":\"Inovativo Lasersko 3D mjerenje\",\"publisher\":{\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#organization\",\"name\":\"FlexijetEast\",\"url\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/flexijeteast.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/flexijet-east-logo.svg\",\"contentUrl\":\"https:\\\/\\\/flexijeteast.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/flexijet-east-logo.svg\",\"width\":180,\"height\":60,\"caption\":\"FlexijetEast\"},\"image\":{\"@id\":\"https:\\\/\\\/flexijeteast.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - FlexijetEast","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/flexijeteast.com\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support - FlexijetEast","og_description":"Why should I have a Service Agreement? The Flexijet 3D is a precision instrument which will provide you with many years of faultless and highly accurate measurements. Flexijet 3D is a mobile measuring system and will be used in many varying environments such as dusty construction sites, temperature variations and extreme temperatures, Impacts, vibrations, and mechanical wear during transport and use. Though the heavy duty &#8216;Pro Case&#8217; that comes with the Flexijet 3D is one of the best that money can buy, it will unavoidably be subject to some rough handling. To ensure the accuracy and operation of your Flexijet system is of the highest standard, we highly recommend that when you purchase a Flexijet 3D system, that you also consider the purchase of the Service Contract. Annual accuracy check calibration. A regular hardware service is important to maintain the performance and life of your Flexijet device. As each Flexijet system comprises of highly sensitive measuring technology, we recommend that an annual calibration check be undertaken to prevent any variations in measurements. Small dirt particles can penetrate the housing and may damage the equipment over time. As part of the annual maintenance agreement, the measuring head is checked for accuracy. In order for this process to be undertaken, only the measuring head is returned to Flexijet GmbH in Germany where the calibration check is undertaken. We do not need the tripod, your laptop or any of the accessories. In some circumstances, the measuring head may need to be returned to Flexijet Germany for factory calibration. No need to send the tripod, your laptop or any of the accessories. Once the device has been inspected, if the repair is expected to take longer than anticipated, we will provide you with a loaner device so you can continue your work without interruption. Battery replacement The Flexijet 3D device comes with an internal rechargeable battery system that drives the servo motor within the measuring head. With the regular discharging and re-charging of the Flexijet measuring head, the internal battery capacity gradually decreases over time. As part of the calibration check described above, the internal battery pack is also checked which ensures maximum battery life during site measurements. Under normal circumstances, the battery will only need to be replaced after 2-3 years of operation. Software updates Flexijet prides itself in working closely with its customers and is constantly improving the software capabilities and features to meet the needs of our end users. A Service contract enables our users to always have access to new and improved FlexiCAD functions throughout the year through built in software downloads and firmware updates for the measuring head. Whenever you launch the FlexiCAD software, it automatically checks for any new updates (internet connection required) and immediate access is available to users with an active Service contract. Direct technical support Being a Service contract customer, you have direct contact with our support team. Team Viewer software is integrated into the Flexijet software which enables us to gain access to your laptop and guide you through any problems you may encounter. Naturally we are also accessible by phone, Zoom, Skype, Teams or email. The duration of the service contract is one year and it can be renewed annually.","og_url":"https:\/\/flexijeteast.com\/en\/support\/","og_site_name":"FlexijetEast","article_modified_time":"2024-09-29T15:56:51+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/flexijeteast.com\/en\/support\/","url":"https:\/\/flexijeteast.com\/en\/support\/","name":"Support - FlexijetEast","isPartOf":{"@id":"https:\/\/flexijeteast.com\/en\/#website"},"datePublished":"2024-09-29T14:42:11+00:00","dateModified":"2024-09-29T15:56:51+00:00","breadcrumb":{"@id":"https:\/\/flexijeteast.com\/en\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/flexijeteast.com\/en\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/flexijeteast.com\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Homepage","item":"https:\/\/flexijeteast.com\/en\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/flexijeteast.com\/en\/#website","url":"https:\/\/flexijeteast.com\/en\/","name":"FlexijetEast","description":"Inovativo Lasersko 3D mjerenje","publisher":{"@id":"https:\/\/flexijeteast.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/flexijeteast.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/flexijeteast.com\/en\/#organization","name":"FlexijetEast","url":"https:\/\/flexijeteast.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/flexijeteast.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/flexijeteast.com\/wp-content\/uploads\/2023\/07\/flexijet-east-logo.svg","contentUrl":"https:\/\/flexijeteast.com\/wp-content\/uploads\/2023\/07\/flexijet-east-logo.svg","width":180,"height":60,"caption":"FlexijetEast"},"image":{"@id":"https:\/\/flexijeteast.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/pages\/4421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/comments?post=4421"}],"version-history":[{"count":1,"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/pages\/4421\/revisions"}],"predecessor-version":[{"id":4422,"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/pages\/4421\/revisions\/4422"}],"wp:attachment":[{"href":"https:\/\/flexijeteast.com\/en\/wp-json\/wp\/v2\/media?parent=4421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}