Why should I have a Service Agreement?
The Flexijet 3D is a precision instrument which will provide you with many years of faultless and highly accurate measurements. Flexijet 3D is a mobile measuring system and will be used in many varying environments such as dusty construction sites, temperature variations and extreme temperatures, Impacts, vibrations, and mechanical wear during transport and use. Though the heavy duty ‘Pro Case’ that comes with the Flexijet 3D is one of the best that money can buy, it will unavoidably be subject to some rough handling. To ensure the accuracy and operation of your Flexijet system is of the highest standard, we highly recommend that when you purchase a Flexijet 3D system, that you also consider the purchase of the Service Contract.
Annual accuracy check calibration.
A regular hardware service is important to maintain the performance and life of your Flexijet device. As each Flexijet system comprises of highly sensitive measuring technology, we recommend that an annual calibration check be undertaken to prevent any variations in measurements. Small dirt particles can penetrate the housing and may damage the equipment over time. As part of the annual maintenance agreement, the measuring head is checked for accuracy. In order for this process to be undertaken, only the measuring head is returned to Flexijet GmbH in Germany where the calibration check is undertaken. We do not need the tripod, your laptop or any of the accessories. In some circumstances, the measuring head may need to be returned to Flexijet Germany for factory calibration. No need to send the tripod, your laptop or any of the accessories. Once the device has been inspected, if the repair is expected to take longer than anticipated, we will provide you with a loaner device so you can continue your work without interruption.
Battery replacement
The Flexijet 3D device comes with an internal rechargeable battery system that drives the servo motor within the measuring head. With the regular discharging and re-charging of the Flexijet measuring head, the internal battery capacity gradually decreases over time. As part of the calibration check described above, the internal battery pack is also checked which ensures maximum battery life during site measurements. Under normal circumstances, the battery will only need to be replaced after 2-3 years of operation.
Software updates
Flexijet prides itself in working closely with its customers and is constantly improving the software capabilities and features to meet the needs of our end users. A Service contract enables our users to always have access to new and improved FlexiCAD functions throughout the year through built in software downloads and firmware updates for the measuring head. Whenever you launch the FlexiCAD software, it automatically checks for any new updates (internet connection required) and immediate access is available to users with an active Service contract.
Direct technical support
Being a Service contract customer, you have direct contact with our support team. Team Viewer software is integrated into the Flexijet software which enables us to gain access to your laptop and guide you through any problems you may encounter. Naturally we are also accessible by phone, Zoom, Skype, Teams or email.
The duration of the service contract is one year and it can be renewed annually.
